WIRED Call Tracking

The WIRED team makes use of it's own database for keeping track of assistance requests, which is currently independant of "Footprints", the main LTS work-ticketing system. The links below allow students, staff and consultants to view the details and status of calls in the system.

Calls List           My Profile

In the Calls List, students will see only requests they've submitted, WIRED consultants will see calls to which they're assigned, and selected staff will see the full list of calls in the database. For WIRED Consultants and staff, that page also has a link to the "Staff Call Entry" page, for entering "In-person" calls for students they've helped without being assigned them by WIRED staff. A Lehigh username and password is required to log in, and especially for Consultants entering time, you should use a browser OTHER THAN Internet Explorer -- the call details screen requires support for fixed positioning. The profile page allows users to edit computer system preferences and contact information for the purpose of recieving assistance.

The table below shows general statistics regarding the WIRED workload over the last 5 years. Please contact us at wired at lehigh.edu for more information.

Note that before 12/06, the Call Tracking System did not track consultant hours and that the WIRED Desk did not open until the Spring of that year.

More statistics are available on the Consultant Highlights page.